Privacy Policy

Hamilton Veterinary Clinic, PC values your privacy. This SMS Text Messaging Privacy Policy explains how we collect, use, and protect personal information when you communicate with us by text message or when you opt in to receive SMS notifications from us.

This policy applies to all SMS communications sent to or received from phone numbers owned or operated by Hamilton Veterinary Clinic, PC.

Information We Collect
Personal Information: When you sign up for our SMS texting service, we may collect personal information such as your name, phone number, and any other information you provide.
Contact Information: Your name, mobile phone number, email address, and any other information you choose to provide us.
Usage Information: The content of text messages exchanged with us, including appointment requests, refill requests, time stamps, reminder confirmations, and any other information you provide.
We do not collect or store any payment information through SMS.

How We Use Your Information

We use SMS text messaging solely to provide veterinary-related communications, including: Appointment confirmations, reminders, or rescheduling notices. Notifications about when your pet is due for care or vaccinations. Prescription refill reminders and confirmations. Responses to questions you submit via text message. Providing customer support. Analytics: We may analyze usage patterns and trends to improve the quality and effectiveness of our SMS service.

How We Share Information
We do not sell, rent, or share your personal information for marketing purposes without your knowledge. We may share limited data only as necessary with:

Service providers who help us manage SMS communications (e.g., messaging platforms).

Legal or regulatory authorities if required by law, subpoena, or court order.

All third-party providers are required to maintain the confidentiality and security of your information. We do share with a trusted partner, Covetrus, to send email promotions for our online pharmacy. We do not send unsolicited marketing messages by text. All messages are directly related to your pet’s care or services you have requested.

Data Retention
We retain SMS records only as long as necessary to provide our services or comply with legal obligations. Messages may be deleted periodically or anonymized once no longer needed for veterinary or business purposes. All medical records and related communications are retained as required by law, for at least 7 years.

Security
We implement reasonable security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

Your Choices
By providing your mobile number and opting in to SMS communications, you consent to receive text messages from Hamilton Veterinary Clinic, PC for the purposes described above. Message and data rates may apply depending on your wireless carrier plan.

You may opt-out of receiving messages from us by following the instructions included at the end of the messages or contact us directly anytime.

Children’s Privacy
Our SMS texting service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe that we have without our knowledge, please contact us immediately.

Policy Updates
We may update this SMS Privacy Policy at times, to reflect changes in our practices or legal requirements. Any changes will be posted on our website and reflected with a revised “Effective Date.” Continued participation in our SMS program after updates means you accept those changes.

Contact Us

If you have any questions or concerns about this SMS Privacy Policy or how we handle your information, please contact us at:

Email: hvc.pets@gmail.com
Phone: (269) 751-8500 Address: 3372 Lincoln Road Hamilton, MI 49419

This Privacy Policy was last updated on 10/30/25.